Shipping and Returns

Shipping & Delivery FAQ

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International Shipping

We do ship internationally.

If you are ordering from outside the United States, please be aware that additional customs charges may apply. These charges are determined by your country’s customs authority and are beyond our control.

Please note:

• You, the buyer, are responsible for any VAT, tariffs, duties, taxes, handling fees, or customs clearance chargesrequired by your country.
• These fees are not collected at checkout, and we cannot estimate them, as they vary widely by location.
• We recommend contacting your local customs office for more information before ordering.

Orders may be returned to us for reasons including:

• non-payment of customs charges
• incorrect or incomplete shipping address
• unclaimed packages

Delivery Timeframes

International shipments typically take 2–4 weeks, though delays can occur due to customs processing.

Standard Worldwide Delivery:

• Please allow up to 21 days for delivery
• Brazil: up to 30 days
• Mexico: up to 56 days

We cannot accept responsibility for delays caused by customs offices.

Countries We Do Not Ship To

Unfortunately, we are unable to ship orders to the following countries:

Belarus, Congo, Côte d’Ivoire, Cuba, Egypt, Eritrea, Guinea, Iran, Iraq, Liberia, Libya, Myanmar, Somalia, Sudan, Syrian Arab Republic, Tunisia, Zimbabwe.

Returns & Refunds

Items may be returned or exchanged within 10 days of receipt, unless otherwise specified.

Return conditions:

• Items must be unworn, unwashed, and in original condition

How to return or exchange:

1. Complete the returns and exchange form included with your order
2. Indicate whether you’d like a refund or exchange
3. Send the item(s) to our Returns Department using the return label provided

Please note:

• Return shipping is not prepaid
• Postage costs are the responsibility of the customer

Once received, we’ll process your request and keep you updated via email.

Questions?

If you have any questions regarding shipping or returns, please contact us at:
orders@tentontradingco.com

Ten Ton Trading Co.
6680 Alhambra Ave
#223
Martinez, CA
94553